Shipping Policy

Shipping Policy

Effective Date: October 22, 2025
Website: www.presleymarie.com
Business Entity: Presley Marie

1. Overview

Presley Marie is a U.S.-based company specializing in fine jewelry design, repair, and pearl craftsmanship. We take great care to ensure that every piece is packaged securely and shipped safely to reach you in perfect condition.

By placing an order on our website, you agree to the terms of this Shipping Policy.

2. Processing Times

Ready-to-Ship Jewelry: Orders for in-stock items are typically processed within 2–5 business days.

Custom Designs & Repairs: Processing and production times vary depending on the complexity of the project. You will receive an estimated completion and delivery date when your order is confirmed.

We do not process or ship orders on weekends or U.S. federal holidays.

3. Domestic Shipping (United States)

All orders ship from our location in the United States.

We use trusted carriers such as USPS, UPS, or FedEx for insured delivery.

Standard shipping typically arrives within 3–7 business days after dispatch but is dependent on carrier timelines. Issues such as weather, labor strikes, natural disasters, pandemics and such can affect these timelines.

Expedited shipping options are available at checkout for an additional fee.

4. International Shipping

We are pleased to serve clients worldwide. However, please note the following:

Customs, Duties, and Taxes:
Presley Marie is not responsible for any customs fees, import duties, taxes, or tariffs imposed by your destination country. These charges are the sole responsibility of the customer.

Shipping Delays:
International shipments may experience delays due to customs clearance, carrier processing times, or other circumstances beyond our control. Presley Marie cannot be held liable for such delays.

Currency Conversion:

All transactions are processed in U.S. dollars (USD). Your payment provider may apply currency conversion rates or fees.

5. Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow up to 48 hours for tracking details to update.

6. Lost or Damaged Packages

We carefully package and insure all shipments. In the rare event that your item is lost or arrives damaged, please contact us immediately at [email protected] within 7 days of delivery so we can assist with a replacement or claim.

7. Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase. Presley Marie is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Returns and Exchanges

For return and exchange details, please review our Return & Refund Policy.

9. Contact Us

If you have any questions or special shipping requests, please reach out to us at:

Presley Marie
Email: [email protected]
Website: www.presleymarie.com