Refunds and Returns

Return & Refund Policy

Effective Date: October 22, 2025
Website: www.presleymarie.com
Business Entity: Presley Marie

1. Overview

At Presley Marie, we take great pride in the craftsmanship and quality of our jewelry. Each piece is designed, repaired, or restored with exceptional attention to detail. Because of the custom and handcrafted nature of our work, certain items are non-refundable.

Please review this policy carefully before making a purchase or submitting a repair order.

2. Custom and Made-to-Order Jewelry

All custom designs, special orders, and personalized jewelry are final sale and non-refundable.
Once production has begun or a design has been approved, no cancellations, exchanges, or refunds will be issued.

This includes:

Custom pearl designs and redesigns.

Restringing, restoration, or repair services.

Jewelry modified at the customer’s request.

We are happy to provide design proofs, material image samples, or progress updates before final completion to ensure your full satisfaction.

3. Ready-to-Wear Jewelry

If you purchase a non-custom, ready-to-ship item, we accept returns under the following conditions:

You must contact us at [email protected] within 7 days of receiving your order to request a return authorization.

The item must be unused, unworn, and in its original packaging.

Returns without prior authorization will not be accepted.

Shipping and handling fees are non-refundable.

Customers are responsible for the cost of return shipping and insurance.

Once your return is received and inspected, we will issue a refund to your original method of payment, minus any applicable shipping or restocking fees.

4. Damaged or Incorrect Items

We stand behind the quality of our pieces. If your jewelry arrives damaged or you receive an incorrect item, please notify us within 7 days of delivery at [email protected] with photos of the issue.

We will work with you to repair, replace, or refund your purchase as appropriate. Please note that natural variations in pearls, gemstones, and metals are not considered defects.

5. Repairs and Restoration Work

All repair and restoration services are final once the customer approves the estimate and work has begun.
We do not offer refunds for repair work, as each service is tailored to the individual condition of the piece.

If an issue arises after completion, please contact us — we will make every effort to resolve it with care and professionalism.

6. Gift Returns

If you received a Presley Marie piece as a gift, you may be eligible for store credit for ready-made items that meet our return requirements. Proof of purchase is required.

7. Refund Processing Time

Approved refunds will be processed within 7–10 business days after receipt and inspection of the returned item. Please allow additional time for your financial institution to post the credit.

8. Non-Returnable Items

For hygiene, safety, and design integrity, the following items are non-returnable:

Custom designs and personalized pieces

Repairs and restorations

Sale or clearance items

Earrings (for hygiene reasons)

9. Contact Us

For return authorizations or questions about this policy, please contact:

Presley Marie
Email: [email protected]
Website: www.presleymarie.com